Delete your PilotDeck account

You can ask us to delete your PilotDeck account and the data linked to it at any time. Send us an email and we take care of the rest.

How to request deletion

1. Email [email protected] from the address you use to sign in to PilotDeck.
2. Use the subject “Delete my account”. The button above fills it in.

If you write from a different address, we'll ask you to confirm the account is yours before we delete anything.

Only want to stop paying?
Cancel your plan from the billing portal in your account's billing settings instead. You keep access until the end of the period you've already paid for. After that, your content, setup and history are removed, as our Terms of Service explain.

What happens next

• We stop any paid plan, so you won't be charged again.
• We delete your account within 30 days of your request and email you when it's done.
• Deletion is permanent. Once your account is deleted, it can't be restored.

What we delete

• Your account details, such as your email address and password.
• Your sites' data: the sites you connected, research, drafts, content and history.
• Connections to other services, such as Google Search Console or your content management system.
• Usage data linked to your account.

What we keep

• Billing records (invoices and payment history) are kept for as long as tax and accounting laws require. Card details are held by our payment processor, Stripe, not by us.
• Articles and changes already published to your own website stay there. Remove them from your website if you no longer want them.

Questions

Email [email protected]. More about how we handle your data is in our Privacy Policy.